Returns & exchanges

Applies to purchases from DG Audio online and in store.

7-day returns

If you change your mind, you can return an item within 7 days of pick-up or delivery. We'll give you an exchange or store credit for the full price you paid. We don't give cash refunds for change-of-mind returns.

What we can accept back

• The item is unused and not installed.
• It's in its original box with all parts, manuals and accessories.
• You have your receipt or order confirmation.

We can't accept items that have been installed, wired, modified or damaged after purchase.

Faulty items

If something arrives faulty or develops a fault within 7 days, tell us right away. We'll check it and repair or replace it at no cost to you. Faults caused by incorrect installation, wiring, overpowering or physical damage aren't covered.

How to return an item

• Contact us first on WhatsApp or by phone at 1-246-266-7088 with your order details.
• Bring the item to our shop at 1st Ave Jackson, St. Michael (Mon–Fri 9am–6pm, Sat 10am–2pm).
• Once we've checked it, we'll set up your exchange, store credit, repair or replacement.